Contact Channels

Standard languages of support:

• Dutch and English

Secondary language of support:

• German

Regular X-CAGO channels for communication:

1. For any Production related matters, please contact [email protected] via email or Freshdesk.
2. For any WebCrawling related matters, please contact [email protected] via email or Freshdesk.
3. For any Development related matters, please contact [email protected] via email or Freshdesk.
4. For any Sales related matters, please contact [email protected] via email.
5. For any Finance related matters, please contact [email protected] via email.

Urgent/emergency channels for communication:

During Dutch office hours (8:30 – 17:00 CET) X-CAGO is reachable by phone on
+31 (0) 475 35 40 60 for critical issues which require immediate action.
Outside office hours our Support Protocol goes into effect.
If our office number is unavailable, you may contact our emergency support number at +31 (0) 6 53 26 59 36. This emergency line should only be used for urgent matters.

Direct X-CAGO contacts for issues that require escalation/discussion:

• Production:
  • Christian Martin
    • Chief Operating Officer
    • [email protected]
    • +31 (0)6 53 26 59 36
  • Jurriën Huijs
    • Team Leader Production
    • [email protected]

• Development:
  • Rick Geraedts:
    • Deputy Lead IT & Development
    • [email protected]
• Sales:
  • Britt Nollé
    • CEO
    • [email protected]
    • +31 (0)6 57 54 96 46
  • Mathilde Tomassen
    • Sales Representative
    • [email protected]
    • +31 (0)6 29 62 60 93
  • David Krug
    • Sales Representative Pacific
    • [email protected]
    • + 61 (0)419 354 127