Support Information

X-CAGO offers production-related support via email and telephone during Dutch working days, which are Monday to Friday, from 08:30 to 17:00, excluding Dutch public holidays. Customers can contact X-CAGO during these hours by emailing xco044@x-cago.com or calling +31 (0)475 35 40 60.

For all production-related inquiries, please use the email address xco044@x-cago.com.

Operational inquiries, such as adding or closing a title, should be directed to dhussem@x-cago.com, with xco044@x-cago.com copied on the email.

In case of an emergency outside of the specified hours, please first call the office number, or if necessary, contact the support number at +31 6 53 26 59 36 if the office number is unavailable. Please note that this emergency contact should only be used for urgent matters. Regular inquiries can still be sent to xco044@x-cago.com, and our team will respond on the following working day.

When the emergency is due to a failure of X-CAGO's systems, no costs will be billed to Client. If the cause of the emergency however is not related to an X-CAGO error the standard consulting rates are applicable.